Telecommunications Lead

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.

- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.

- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.

- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.

- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.

- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.

- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.

- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.

- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.

- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required.

Active Public Trust and/or DHS Suitability is preferred.

U.S.

citizenship or U.S.

national status required.

- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).

- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.

- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).

- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.

- Hands-on experience with monitoring tools and performance analysis for voice and video services.

- Strong knowledge of QoS, network integration, and voice/video traffic optimization.

- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.

- Experience coordinating incident response and service restoration in mission-critical environments.

- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.

- Experience supporting SLA performance tracking and service improvement initiatives.

- Abili...