Senior Telecommunications Engineer

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

- Provide senior-level engineering and operational support for enterprise VoIP and VTC platforms across on-premises, cloud, and hybrid environments.

- Design, configure, and optimize network components supporting voice and video traffic, including QoS, VLANs, routing, and network segmentation.

- Perform advanced Tier 2 and Tier 3 troubleshooting for call quality, connectivity, and conferencing issues, ensuring rapid resolution of mission-critical communications disruptions.

- Execute upgrades, migrations, and network changes for collaboration and communications platforms, ensuring minimal service disruption and adherence to change management processes.

- Support operations and maintenance of telecom infrastructure, including provisioning, break-fix activities, and service restoration for large-scale UC environments.

- Collaborate closely with the Telecoms SME to resolve complex technical issues and support architecture alignment and optimization initiatives.

- Ensure integration and interoperability across voice, video, and network platforms, maintaining service quality and reliability.

- Support disaster recovery (DR) planning, testing, and execution, including maintaining runbooks, validating backups, and supporting restoration efforts during incidents.

- Perform capacity planning and scalability analysis, leveraging performance and utilization data to support growth and optimization of telecom services.

- Maintain accurate technical documentation, including configurations, SOPs, and operational procedures to support governance, compliance, and knowledge management.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required.

Active Public Trust and/or DHS Suitability is preferred.

U.S.

citizenship or U.S.

national status required.

- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).

- 7+ years of experience in telecommunications engineering, network engineering, or unified communications roles.

- Demonstrated experience supporting enterprise VoIP, VTC, and unified communications platforms in large-scale environments.

- Hands-on experience configuring and optimizing network components for voice/video traffic, including QoS, VLANs, and routing.

- Proven experience performing Tier 2 and Tier 3 troubleshooting for telecom and UC-related issues.

- Experience executing upgrades, migrations, and configuration changes in accordance with change management processes.

- Experience supporting operations and maintenance (O&M) of telecom infrastructure, including provisioning and break-fix activities.

- Demonstrated experience supporting disaster recovery planning, testing, and execution, including backup validation and recovery processes.

- Ability to analyze performance, ...