Journeyman Network Engineer

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Provide hands-on support for enterprise network operations, including continuous monitoring, triage, dispatch, and restoration activities to maintain 24x7x365 service levels.

- Perform routing and switching troubleshooting across LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data services.

- Respond to and resolve network incidents, including coordinating restoration activities for multiple simultaneous failures in large-scale environments.

- Execute break-fix support, provisioning, and service request fulfillment for network infrastructure components.

- Support proactive network monitoring and performance management to identify and address potential issues before service disruption occurs.

- Coordinate with Network Architects and the Network Services Lead during high-severity incidents to ensure rapid resolution and service restoration.

- Provide real-time status updates and maintain accurate documentation of incidents, actions taken, and outcomes within enterprise systems.

- Support configuration changes and implementation activities in accordance with established change management and governance processes.

- Assist in maintaining network documentation, including configurations, diagrams, and operational procedures.

- Contribute to ensuring high availability and reliability across a large-scale network infrastructure with stringent uptime requirements.

Job-Specific Minimum Requirements:

- Bachelor's degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience).

- 5+ years of experience in network engineering or network operations roles.

- Cisco Certified Network Associate (CCNA) or higher (CCNP preferred).

- Demonstrated experience supporting enterprise network operations in a 24/7 environment.

- Hands-on experience with routing and switching technologies (e.g., Cisco routers and switches).

- Experience performing network troubleshooting and incident resolution, including handling multiple concurrent issues.

- Experience supporting network monitoring tools and performing proactive performance analysis.

- Ability to execute break-fix activities, provisioning, and service request fulfillment.

- Experience working with network infrastructure components such as routers, switches, firewalls, and load balancers.

- Familiarity with change management processes and controlled deployment of network changes.

- Ability to document network incidents, configurations, and operational activities accurately.

- Experience working in high-availability environments with defined SLA/uptime requirement

Preferred Skills and Qualifications:

- Experience supporting federal environments.

- Experience working in large-scale, geographically distributed network environments.

- Familiarity with...