Welcome Center Advisor (Nights & Weekends) - Campo Family YMCA

Working in a team-oriented, high volume, fast-paced, member-centric environment, the Welcome Center Advisor, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience.

While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor I will greet all members and guests, and ensure proper check-in procedures are being followed, manage incoming calls from multiple phone lines, process program registrations, provide cause-driven tours to prospective members, and collaboratively work towards reaching team goals each month.

The Welcome Center Advisor I collaborates with all team members and assists in enhancing the member experience to enhance membership acquisition activities, engagement, and retention.

This position, as assigned, supports training activities, monitoring, and problem solving for new associates while maintaining a clean, safe and orderly work environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Welcome Center Operations: Assists leadership with the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to: Greets all enthusiastically and with a smile as they enter the facility and adheres to sign-in/out procedures for guests/visitors.When possible, recognizes members by their name at time of sign in.Builds relationships with members; help members connect with one another and the YMCA.Provides excellent service to members, guests, and program participants in the YMCA and on the phone.Provides accurate information regarding center and association programs and services and follows up with member questions in a timely manner collaborating with supervisor for issues / questions as necessary.Assists other associates as necessary to support member services to include conflict resolution, resolving general transaction and/or program issues.

Membership Sales: Supports membership sales including meeting/exceeding established goals to include, but not limited to: Conducts new, returning, and prospect tours and assists in ensuring a seamless transition based on member-specific needs and interests.Regularly communicates with prospective members, by phone and in writing, to encourage and provide member trials, tours, and/or to join.Processes member/guest transactions to include, but not limited to: selling memberships, program registrations, membership cancellations, refunds, etc.Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues.Promotes and adheres to all Tampa Y policies, safety protocols, and best practices.

Membership Engagement and Retention: Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership Director to ensure the member experience is consistent, integrated and aligned to YMCA ...