Shift Manager #31, 1699 W. Grand River

This is a Full Time PositionOpen Availability is requiredFull Benefits 1st of the month following 60 days of employmentA minimum of 6 months previous Retail Management experience Required Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, oversee all site operations to maximize profits, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.

Position Summary: Act as the Store Manager in his/her absence.

Oversee work of shift personnel as assigned.

Maximize customer satisfaction, sales and profit.

Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement by delivering Customer Service +1 Provide quick, friendly service, with a welcoming smileEnsure staff is customer service focusedOrganize time of self and others to ensure Customer Service Plus OneSuggest additional and promotional items /suggestive sellingCreate a pleasant and positive work environmentHandle customer's questions, complaints and concerns quickly and appropriately Oversee the Work of Shift Personnel Treat Associates fairly and consistentlyOrient, train and develop new Associates and retrain existing Associates, to improve individual and store performancePrioritize duties, manage time of self and shift personnel Oversee store cleanliness and conditions, inside and out by performing continuous storeEnsure alcohol, tobacco, lotto and instant lottery sales are appropriately handledEnsure shift coverage, making special arrangements if necessaryCommunicate shift activities or concerns to Store Manager and fellow Shift ManagersMaintain displays and product presentation; suggest merchandising improvementsWilling to work flexible hours when needed General Duties and Operations Enter orders/variances in system accurately and assist with build to'sPerform stocking, cleaning, and cashier duties as needed on the shiftFollow policy on cash handling/reportingPerform shift and daily opening/closing activitiesPerform Vendor check-in procedures Safety and Security Ensure internal and external store areas are kept free of safety hazardsEnsure security monitoring is running and operating properlyCorrect and report any safety or security violations, concerns,Follow food safety guidelinesResponsible for ensuring all staff are following food and safety regulations Personal Conduct Model outstanding behaviors for others on their shiftsFollow through on assigned tasks, demonstrate urgency in task completionMaintain confidentiality of store personnel and operationFollow and enforce all policies: dress code, attendance, Essential Skills, Abilities and Physical Demands: Ability to communicate effectively orally and in writing with customers and AssociatesAbility to work without close supervisionAbility to work with and through other peopleJudgment an...