Cornerstone Equipment - Lead Shop Service Technician

JOB PRIMARY RESPONSIBLITIES Partner with the Operations Manager to lead daily service operations by training, empowering, and directing technicians whilemaintaining organized workflows, schedules, work orders, timesheets, PM tracking, and parts requisitionLead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence.

Support revenue and profitability goals by improving workflow, assistingwith estimates and approvals, managing joblogistics, andmaintainingtechnician billing efficiency above 90%.

Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifyingadditionalbillable repair opportunities on customer equipment.

Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely,accuraterepairs.

Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards.

Assistwith building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training.

Maintain professional growth through continued education, training, and industry seminars.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES: Assiststeam members with any necessary and essential task to ensurefullyfunctional organization.

Provide excellent customer service,with a highly positive and friendly approach.

Carry out all company Core Values andgenerally beavailable and ready toassistwith any otherappropriate jobtask.

Other duties as assigned.