SPD - Payroll Product Specialist - Tier 1

Company Name:

PBS Systems

Job Location: 

US / Canada

Job Type:

Full-time, Permanent

No.

of Openings:

01

Job Requirement(s):

Internal Job Title:

N/A

SPD Payroll Specialist - Tier 1

Reports To:

Team Lead, SPD Payroll Specialist     

You bring the automotive accounting experience — we teach you the software. 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services.

This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns. 

    The Role:


* Build a strong understanding of payroll software, related processes, and supported payroll solutions.



* Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.



* Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.



* Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.



* Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.



* Keep customers informed on open incident status and follow established procedures through resolution.



* Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.



* Participate in ongoing cross-training to support multiple products, services, and business processes.



* Follow departmental policies, procedures, performance standards, and corporate values.


*

    Job Responsibilities:


* Previous customer service, payroll, or dealership experience is considered an asset



* Strong computer skills, including proficiency with Microsoft Office Suite 



* Excellent communication skills and a strong commitment to providing high-quality customer service



* Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution



* Effective time management, organizational, multitasking, and prioritization skills 



* Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately



* Willingness to participate in ongoing education and cross-training



* Must hold a valid driver’s license and passport 



* High School Diploma


*


* MUST HAVE Skills:
+ 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations
+ Strong computer skills are required including proficiency in Microsoft Office Suit...