PROGRAM REGISTRAR

Position Overview: This position's primary function is to act as registrar for classes, including building classes within ArtsQuest's ticketing system, reserving classroom spaces, and communicating with Teaching Artists and students about classes.

Responsibilities: Class Administration and Customer Service: · Build ticketed classes, events, and other programs in AudienceView ticketing system.

· Communicate with students via email and phone as needed for classes--this may include class cancellations, refunds, rescheduling, and assisting with registration.

· Communicate class information, including registration rates and rosters, to Teaching Artists and staff.

· Manage scholarship process--this includes awarding funds to approved recipients, assisting with class registration, tracking scholarship expenses, and processing refunds of unspent awards.

· Generate routine reports on sales data and other information for Visual Arts & Education team, and for other teams within ArtsQuest, including marketing, PR, and web.

· Monitor Visual Arts email account and provide customer service as needed.

· Send routine email correspondence to Teaching Artists and Studio Artists as needed.

· Assist with routine program evaluations.

Camps: · Create sign-in sheets, rosters, and other documentation for camp.

· Assist with check-in and check-out on-site as needed.

· Communicate with parents via email and phone to assist with camp registration and other customer service needs.

Administrative Support: · Reserve classrooms for all ticketed classes and other Visual Arts & Education events in Infor.

· Maintain accurate records of independent contractors, including clearances and finance forms.

· Attend committee meetings and take meeting minutes to be disseminated to committee members and staff.

· Create contracts as needed.

Other: · Provide on-site support at events including First Fridays, People's Ball, Block Party, etc.

Knowledge, Skills and Abilities: 2+ years Customer Service experience required; 1-2 years in Box Office helpful but not required Associate's or bachelor's degree in business administration, arts administration, or relevant field preferred.

Excellent organizational skills and attention to detail.

Proficiency with Microsoft Excel, Word, and Outlook required Experience with AudienceView or other ticketing software a plus Ability to manage multiple ongoing projects Ability to work independently and in a team setting.

Ability to communicate frequently, both verbally and in writing, with other staff members, patrons, members, and Teaching Artists Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands The physical demands described here are representative of those that must be met by an employee to succes...