Ready Mix Customer Service Representative (Cedar Park)

Job ID: 526857

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas.

Our focus is to provide quality products and reliable customer service with a safety-first mindset.

We consider our employees our greatest strength and we make it our priority to invest in their development and well-being.

When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Job Description Summary

The Customer Service Representative works in a dynamic and fast-paced environment to p rovide effective customer service and support through in-depth knowledge of company products, programs and services .

This position reports directly to the Dispatch Manager.

Key Responsibilities


*

The basic responsibilities of the Customer Service Representative include, but not limited to the following.
+ Communicate with customers by phone and text messaging software, enter data into the computer system.
+ Solicit future orders from customers and enter order into computer system.
+ Negotiate with customers' acceptable delivery times to prevent lost orders.
+ Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Qualifications

Education/Experience


* High School Degree or General Education Degree (GED).


* Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Knowledge/Skill Requirements .



* Basic computer skills for entering orders.

Outlook, Word, Excel, Keyboard 25 + wpm.


* Extensive knowledge of Austin and surrounding areas,


* Ability to read and understand maps.


* Communicate effectively with a wide variety of customers and be an effective problem solver.

Language Skills:

Must read, write and speak English.

Mathematical Skills:

Basic math required - addition, subtraction, multiplication and division.

Reasoning Ability:


* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.


* Must be able to handle multiple tasks in a high-stress, fast-paced environment.


* Must be able to work up to 65 hours per week including Saturdays.

Physical Requirements



* Physical Requirements


* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


* Able to communicate with others by telephone and in person.


* Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.


* May require sitting for extended periods of time.


* May require periodically lifting of objects up to 30 lbs.

Work Environment



* Work Environment


* Standard office environment.


* In office required, not a remote position.

What CRH/Texa...