Salesforce Solution Architect - Customer Digital Experience (CDX)

Job ID: 526692

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries.

CRH is the leading building materials company in North America and the world.

We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

The Solutions Architect will play a large role in design, documentation and delivery of Salesforce products with a focus in customer-facing digital experiences, including customer portals, self-service capabilities, digital engagement journeys, and customer interactions across Salesforce platforms.

The primary responsibility is to work with the Salesforce Enterprise Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.

These solutions should scale as the number of users increases and won't acquire lots of technical debt or require manual changes as time goes on.

The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business.

This role will need a big picture thinker and an in-depth problem solver.

An architect must have broad and deep knowledge of Salesforce, but they also need to possess listening, communication, documentation and presentation soft skills.

This position reports to the CRM Manager and requires experience managing multiple priorities and deadlines.

This role will be mainly remote with time in the office for meetings as needed.

Job Location

This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta.

Job Responsibilities



* Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions


* Design scalable customer digital experiences leveraging Salesforce Experience Cloud, Customer Portals, Service Cloud, Marketing Cloud, Data Cloud, and emerging AI capabilities


* Work with the business users and Sales Operation/Commercial Excellence teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutions


* Partner with business stakeholders, UX teams, and product owners to enhance customer engagement, self-service adoption, and digital channel effectiveness


* Participate and/or lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutions


* Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements


* Document specifications and system design documents


* Assist with grooming and refining the S...