Systems Development Engineer 2

Systems Development Engineer 2

Our customers operate highly complex, mission-critical environments that demand deep technical expertise across hardware, software, and full-system architecture.
As part of the Customer Engineering team, you will work at the intersection of system design, advanced diagnostics, and performance engineering.
This includes analyzing integrated electronic and electro-mechanical systems, conducting feasibility and architecture evaluations, and developing specifications that ensure robust, predictable system behavior.

The Customer Engineering Team focuses on advanced root-cause analysis, performance optimization, configuration tuning, and long-term stability improvements.
You will tackle the toughest technical challenges in enterprise environments-driving solutions that improve reliability, scalability, and overall system efficiency for global customers.

Join us as a Senior Systems Development Engineer on our Customer Engineering Team in Taipei, Taiwan.

What You'll Achieve

As a Systems Development Engineer 2, you will:


* Collaborate with core engineering teams, Customer Support, Incident Management, and customers to stabilize and optimize enterprise environments.


* Perform root cause analysis and kernel-level debugging on supported enterprise operating systems running on Dell hardware.


* Apply your expertise in computer architecture and OS internals to resolve complex issues and improve system resilience.


* Drive impact beyond technical problem-solving by shaping strategic initiatives that improve efficiency, resilience, and operational excellence.

Key Responsibilities


* Diagnose and troubleshoot hardware/software issues using advanced tools and methodologies.


* Conduct detailed RCA and provide actionable insights to internal and external stakeholders.


* Build strong relationships with cross-functional teams to drive collaborative problem-solving.


* Design and implement intelligent automation solutions, leveraging AI and emerging agentic technologies to enhance productivity and operational efficiency.


* Mentor junior engineers and contribute to technical leadership across the organization.

Requirements


* Work Model: Onsite, 5 days a week (remote/hybrid not eligible).


* Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed.


* Experience: 5+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following:
+ Object storage
+ NAS (Network Attached Storage)
+ Linux/BSD operating systems
+ Networking and protocol stacks (SMB, NFS, etc.)
+ Filesystems
+ Analytics, observability, and data science


* Technical Skills:
+ Proficiency in Java, C, Python, and scripting
+ Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational eff...