Program Manager – Performance and Improvement - Southwestern Health Resources (1/2)

Program Manager - Performance and Improvement - Southwestern Health Resources

Southwestern Health Resources is looking for a highly skilled Program Manager.

Is that you?

Work Location: Southwestern Health Resources Headquarters, Hybrid: 1601 Lyndon B.

Johnson Freeway, Farmers Branch, TX 75234.

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion)

Department Highlights:


* Hybrid Position


* Gain a sense of accomplishment by contributing to a teamwork environment.


* Receive excellent mentorship, comprehensive training, and dedicated leadership resources.


* Contribute and work on a cross functional team

What You Will Do:

Performance Surveillance & Opportunity Identification
.

Metric Monitoring: Continuously monitor performance indicators, including clinical quality metrics (HEDIS/Star Ratings/ACO) or utilization and spend trends (readmissions, ED visits, inpatient days), to proactively identify performance drops or cost spikes.
.

Performance Governance & Root-Cause Analysis: Convene and facilitate targeted cross-functional workgroups and performance taskforces, bringing together data analysts and clinical leaders to investigate anomalies and align on systemic operational barriers and solution planning.
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Cross-Functional Collaboration: Directly partner with operational execution teams, such as Care Management, Pharmacy, or Population Health, to present findings, map existing clinical programs against identified performance gaps, and drive cross-functional teams to roll out targeted interventions and performance improvement plans.

30%
Strategy, Process Improvement & Workflow Optimization
.

Performance Roadmap & Annual Planning: Lead the development and execution of a comprehensive, tailored annual action plan for each designated performance metric
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Continuous Process Improvement: Partner with clinics and CIN stakeholders to design, implement, and scale sustainable clinical workflows that naturally capture quality metrics or prevent avoidable utilization at the point of care.
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Best Practice Spreading: Identify high-performing clinics within the network, extract their successful operational behaviors (e.g., optimized documentation workflows), and build strategies to spread those practices across the CIN.
.

EMR Optimization & Workflow Advocacy: Collaborate with technical and clinical teams to optimize EMR configurations, ensuring that point-of-care alerts, clinical connectors, and documentation templates streamline provider workflows and drive accurate reporting outcomes.

40%
Clinic Education & Strategic Network Initiatives
.

Clinical Network Education: Partner with Provider Relations team to translate complex metric goals into actionable, hands-on training and workflows for frontline clinic staff and physicians.
.

Patient Outreach & Campaigns: Design and deploy targeted patient outreach initiatives, preventative health screenings, and seasonal clinical campaigns to close t...