Implementation Engineer I

Implementation Engineer

Location: Remote

Department: Service 

Reports to: Field Implementation Manager

Direct Reports: None 

Type: Full-Time  

Status: Non-Exempt

Schedule: M-F (Variable)

Compensation:  $30.76 - $36.53 per hour + Annual Performance Bonus

The Role

We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live.

This role owns the full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success.

You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams.

This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology — and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills.

What You'll Do



* Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.


* Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.


* Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.


* Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.


* Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.


* Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.


* Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.


* Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.


* Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.


* Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

What You Bring



* Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.


* A pro...