IT Operations Specialist

 

IT Operations Specialist – SoftWriters

More Than a Technology Company.

Empower LTC Pharmacies.

Save Lives.

Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.

The Opportunity

We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports To: IT Manager
FLSA Status: Exempt

What You'll Do

End User Support



* Serve as a primary point of contact for employee technology support requests.


* Troubleshoot hardware, software, networking, printing, and connectivity issues.


* Provide support for Microsoft 365 applications.

User Account & Device Administration



* Provision and deprovision employee accounts and technology access.


* Manage Active Directory and Microsoft Entra ID user accounts.


* Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations



* Manage software licensing and user provisioning.


* Monitor software utilization and licensing optimization.


* Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination


* Manage the lifecycle of technology assets from procurement through retirement


* Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects


* Participate in technology implementation and upgrade projects


* Assist with application deployments, system enhancements, and process improvements


* Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization

What We're Looking For

Required:


* 3+ years of IT support, IT operations, or systems support experience


* Experience supporting Microsoft 365 applications and services


* Strong troubleshooting skills within Windows environments


* Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity


* Experience working with ticketing systems and support workflows


* Strong organizational, communication, and customer service skills


* Ability to manage competing priorities and work independently

Preferred:


* Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes


* Experience managing Active Directory and/or Microsoft Entra ID


* Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience


* Relevant Microsoft or CompTIA certifications

Success in This Role

Within your first year, you will:


* Become a trusted resource for employee technical support.


* Independently manage onb...