GBS APAC Operations Manager

GBS APAC Operations Manager

Job Description

Become part of the team powering household names like Kleenex®, Scott® and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. 

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. Job responsibilities include: 



* Oversee day-to-day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary


* Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities


* Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment


* Lead/actively participate in transformation initiatives that can include activities such as designing target operating models, developing processes, assessing processes and technology maturity, conducting benchmarking, revising GBS structures, evaluating automation opportunities, implementing ERP or platform solutions, deploying RPA, and related tasks


* Cooperate with Global Process Architects, Functional Global GBS Leads and DTS teams to design, develop and deliver touchless, best-in-class processes.

To succeed in this role, you will need the following qualifications: 

Required Qualifications


* Exceptional leadership and influencing skills across a global organization to build trust and credibility quickly.


* 10+ years of experience in GBS / Shared Services / BPO environment.


* Strong understanding of end-to-end processes (e.g., P2P, O2C, R2R, HR services).


* Capable of leading teams and working in a matrix organization, driving collaboration across businesses and functions with minimum supervision.  


* Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery


* Innovative capabilities, requiring strategic thinking and foresight, continuous improvement mindset


* Ability to translate GBS requirements into a business case and create transformation roadmap

Total Benefits 

We believe thatÂ...