Supervisor, Telecommunications Operations

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

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Time Type:
Full time

Department:
Telecommunications

All Locations:
151 Orleans Street

Position Summary:
NeighborHealth is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff.

This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.

What You'll Do

The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly.

They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use.

This role also participates in an on-call rotation to help address urgent issues when they arise.

When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.

The successful candidate will be able to perform the following responsibilities:

Essential Duties


* Coordinate daily telecommunications work and help keep team priorities on track.


* Support the Telecommunications Manager with assigning and monitoring work.


* Serve as the main liaison with the Contact Center.


* Provide backup support for the PBX and related systems.


* Assist with system rollouts, upgrades, testing, and other special projects.


* Troubleshoot telecommunications issues and help resolve problems quickly.


* Work with vendors, internal departments, and staff to support reliable telecommunications service.


* Maintain records, documentation, and equipment information as needed.


* In the manager’s absence, assign duties as needed to keep work moving.


* Suppo...