Permanent Supportive Housing Program Manager

Join a Mission-Driven Team At AWI Management Corp., we believe property management is about more than buildingsits about the people who live in them and the communities we create.

We deliver exceptional, mission-driven property management that drives long-term success for property owners while providing quality housing for residents.

We are seeking an experienced and compassionatePSH Program Managerto support Permanent Supportive Housing (PSH) operations across a 750-unit portfolio consisting of six properties throughout Californias Central Valley.

This is a specialized leadership role designed to support the unique operational demands of Permanent Supportive Housing communities serving individuals and families exiting homelessness, including residents living with serious mental illness, trauma histories, and substance use disorders.

The PSH Program Manager partners closely with Regional Management leadership and serves as AWIs portfolio-level subject matter expert for Housing First implementation, housing retention strategy, service provider coordination, staff training, and PSH operational support.

This role is ideal for someone who thrives in collaborative environments, brings strong trauma-informed leadership skills, and is passionate about creating housing stability and supportive communities.

What Youll Do As the PSH Program Manager, you will help ensure that AWIs supportive housing communities operate successfully, compassionately, and in alignment with Housing First principles.

Key responsibilities include: Supporting operational implementation of Housing First, harm reduction, and trauma-informed management practices across the PSH portfolio Monitoring housing retention efforts and supporting staff with complex resident situations and housing stabilization strategies Serving as AWIs liaison with Coordinated Entry Systems (CES), county agencies, and supportive service providers Supporting referral coordination, lease-up processes, and resident documentation compliance Building collaborative relationships with case managers, housing navigators, and service provider teams Assisting with crisis response coordination involving behavioral health incidents, resident safety concerns, and critical events Developing and delivering PSH-specific staff training programs, including: Trauma-informed property management De-escalation practices Workplace violence prevention Housing retention procedures Housing First principles Supporting site-specific security planning and annual safety assessments Tracking and reporting portfolio performance metrics related to housing retention, referral timelines, and operational outcomes Participating in owner meetings, service coordination meetings, and PSH operational reviews Providing coaching and operational support to on-site staff and property management teams Maintaining accurate documentation and reporting within Yardi and other operational systems Traveling regularly throughout the assigned portfolio geogr...