Virtual Loan Specialist

Responsible for handling a variety of member service calls and online/virtual banking in a prompt and courteous manner.

Resolves member questions and problems regarding all account information, including loans, payments, automatic transfers, interest rates, Visa, Debit, certificates, wires, ACH, and online services.

Cross sells Credit Union services and supports all functions within the Call Center.

Prepares loan applications for credit approval and disburse approved loans.

Assists with loan processing, servicing, and new accounts as assigned.

Professionally assists and serves members.

Responsible for growth of loan department with competitor payoff opportunities and outbound calls.

Performs specific assigned side-jobs including various clerical functions and assists the Communications Center with duties as required.

Serves members promptly and professionally.

ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional completion of Virtual Loan Specialist functions.

Receives and processes member telephone, online and virtual loan and share questions and complaints in a professional and timely manner.Completes research and resolves loan documentation errors or discrepancies; takes corrective action in the members best interest.Provides general information to members on Credit Union policies, procedures, and programs.

Ensures that services are provided in accordance with policy and legally compliant.Provides basic information to members on accounts, payments, interest rates, NADA vehicle values, loan options, and share accounts and other programs.Interviews and performs loan functions, collects information, and completes the loan application correctly for loan decisioning.

Prepares and completes loan documentation for the member to sign.

Offer and capture any other of the members business during the interview process.Maintains and projects the Credit Union's professional reputation.Recognizes growth opportunity; offer extended products and services on loans and share accounts.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assists and replaces area personnel as needed.Keeps supervisor informed of area activities and significant problems.Completes required reports and records accurately and promptly.Attends and participates in meetings as required.

Assumes responsibility for related duties as required or assigned.

Performs related clerical, receptionist, and call center duties as needed.

Keeps informed regarding policy and procedure change.

Assists in verifying accounts, copying checks, and mailing correspondence.Keeps work area clean, secure, and well maintained.Actively and professionally cross sells Credit Union services.Assists other departments, as necessary.

PERFORMANCE MEASUREMENTS Virtual Loan Specialist functions are efficiently, effectively, and accurately performed in accordance with established policie...