Manager-Advanced Technical Support-Energy Automation

Mission

Schneider Electric is seeking a Customer Success Advanced Support Expert for Greater India & EAJ region.
The role focuses on delivering advanced technical support across Energy Automation portfolio, ensuring customers maximize value, reliability, and performance from Schneider Electric solutions.

The expert acts as a trusted advisor across pre-sales and post-sales lifecycle.

Key Responsibilities


* Provide end-to-end technical support for pre-sales (product selection, application design) and post-sales (installation, troubleshooting, complaints).


* Understand, evaluate, and reproduce customer issues in lab to identify root causes and deliver validated solutions.


* Support protection, control, and automation systems including MV relays and feeder automation.


* Create, maintain, and enhance knowledge base articles within Schneider repositories.


* Deliver structured technical trainings to internal teams and customers.


* Perform onsite intervention for critical and escalated issues.


* Collaborate with R&D, Quality, and Product teams for issue resolution and continuous improvement.

Core Competencies


* Bachelor's degree in electrical/Electronic/Instrumentation Engineering


* Minimum 6-8 years of hands-on experience on Projects, Services, Installation and commissioning & troubleshooting of Digital Power products.


* Hardware Competency- MV Relays-Micom, Vamp, Sepam, Easergy P3, Easergy P5, C264, Easergy T300, Easergy T200, Saitel 2000, FPI's, Feeder Automation Product range


* Software - PACIS(EPAS)


* Understanding of various Network/Data Communication such as Modbus TCP/IP, Ethernet/IP, Modbus RTU, Profibus , CAN open, RSTP, IEC61850 etc


* IT Platforms: Windows 2003 Server, Windows XP, Windows 2000, Windows7, Windows 10


* Tools: Modscan, Wireshark, CET850



* Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.


* Excellent communication skills (Oral & Written) and ability to interact with global customers.


* Excellent problem solving and data analytical approach.


* Excellent team player.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, e...