Client Host, 6-Month Contract, Sydney Trust

The Opportunity

This role will be the Client Service ambassador of the boutique, ensuring the correct services compliment the Client experience of all clients.

Being a role model for embodying the service values of the house whilst extending exceptional hospitality.

This role will support all private client appointments in the boutique.

Key Responsibilities

Client Welcome & First Impressions


* Act as the first point of contact for all clients entering the boutique, creating a warm, welcoming, and memorable first impression.


* Embody the Maison's client service standards and hospitality at all times.


* Greet, engage, and guide clients to the appropriate area or team member based on their needs.

Traffic Flow & Virtual Queue Management


* Manage boutique traffic flow and client appointments to ensure a seamless in-store experience.


* Oversee the virtual queueing and waiting system, ensuring clients are attended to efficiently and waiting times are optimized.


* Monitor sales floor activity and coordinate with the Maison Host and sales team to balance client demand and resources.


* Ensure all clients are acknowledged, informed, and cared for throughout their store journey.

Client Engagement & Waiting Experience


* Proactively engage and entertain clients while they wait, providing personalized attention and maintaining a luxury experience.


* Conduct boutique tours, sharing relevant Maison history, craftsmanship, and architectural highlights where appropriate.


* Offer hospitality services and coordinate refreshments to enhance the client experience.


* Support service requests, online pick-ups, repairs, and other client needs during their visit.

Boutique & Private Client Area Coordination


* Support the preparation and readiness of private client areas for appointments.


* Ensure client spaces remain impeccably presented before and after each appointment.


* Partner with sales and service teams, visual merchandising, and security guards to maintain smooth boutique operations.

Feedback & Continuous Improvement


* Identify opportunities to enhance client flow, waiting experiences, and service delivery.


* Escalate client concerns promptly and share feedback and best practices with management and the team.

About You

To be successful in this role you will demonstrate:


* Availability to work within a 7-day roster including weekends.


* Experience in customer service and/or sales.

A background in a luxury environment is advantageous.


* A team player attitude and the ability to embody the values of the Hermès Maison.


* Excellent interpersonal and communication skills.


* Display a high standard of presentation and grooming.


* A positive, proactive, and client focused attitude.


* The ability to quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.


* The ability to work independently while ba...