Experience Design Senior Associate

As an Experience Design Senior Associate in Private Bank, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.

Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.

As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Seeking a UX Designer focused primarily on internal digital marketing applications that enable teams to plan, create, publish, and optimize content and campaigns.

In addition, you will support design innovation for the Private Bank public website, helping evolve new experiences, templates, and interaction patterns that keep the site modern, consistent, and brand-right.

Job responsibilities

•Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
•Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
•Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
•Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
•Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
•Lead UX design for internal digital marketing applications, translating stakeholder needs into end-to-end experiences (workflows, user flows, wireframes, prototypes, and high-fidelity designs).
•Simplify complex internal workflows (e.g., campaign intake, content authoring, approvals, publishing, QA, and measurement) by identifying pain points and designing elegant, scalable solutions.
•Design and deliver user journeys, reusable UX patterns/components, and high-fidelity mockups optimized for usability and consistency across tools and teams.
•Leverage new AI technologies to accelerate discovery and delivery (e.g., rapid prototyping, concept exploration, summarizing insights, generating variations for testing), while maintaining strong quality, governance, and user-centric decision-making.
•Collaborate with Engineering and platform product owners to ensure designs are feasible, accessible, and implemented with quality and support design QA t...