Claim Director

JOB DESCRIPTION

The Westchester Casualty Claim Director is responsible for investigating and settling high exposure, high severity surplus lines claims while ensuring a high level of customer service and claim file quality.

This is an individual contributor, claim handling role.

Duties include, but are not limited to:


* Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of commercial auto, general liability, and excess claims.


* Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.


* Conducts, coordinates, and directs investigation into loss facts and extent of third-party property and bodily injury damages.


* Directs and closely monitors assignments to experts and defense counsel.


* Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.


* Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor.


* Travels to conferences, mediations, and trials as necessary.


* Responsible for litigation management.

Qualifications:

Bachelor's degree and previous commercial auto and/or general liability experience required; experience with construction liability, excess, professional liability, environmental and/or product recall a plus.

JD preferred.

Additional requirements:


* A minimum of 5+ years experience handling casualty claims, including but not limited to commercial auto, GL, and/or excess claims.


* Experience in successfully handling severity exposure claims


* Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements.


* Extensive knowledge of claims handling concepts, practices, and procedures


* Ability and willingness to travel as needed.


* Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.


* Demonstrated strong relational skills particularly in adverse or high-pressure situations.


* Analytical, Detailed Oriented


* Customer focus - responsive with an appropriate sense of urgency


* Strong Communication Skills - including the ability to listen effectively; toconfidently and diplomatically express opinions and voice concernswith other team members; and to present superior written communication to varied audiences.


* Excellent Interpersonal Skills:Ability to establish trust and effective working relationships with others on an external and internal basis.


* Strong Negotiation and Presentation Skills


* Ability to work collaboratively, independently and as part of a team.


* Ability to Multitask


* Ability to adjust and adapt in an ever-changing environment


* Technically proficient


* Committed to high standards of behavior and performance

The pay range for the role is $83,600 to $119,900.

The specific ...