Resident Engineer - Service Provider Routing and Switching

Resident Engineer - Service Provider Routing and Switching

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:



* Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.


* To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.


* To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in supporting a network that is available and sustainable.


* To produce a written summary report on the status of design projects, equipment, and network problems regularly to the customer.


* To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.


* To train the customer's design, implementation, and support personnel to configure and operate the HPE Juniper Networks products.


* To assist the customer in developing Network Operating and Equipment Operating Procedures.


* To assess the health of a network based on HPE Juniper products.


* Development and maintenance of fault diagnosis procedures to support effective fault resolution.


* Developing network operating procedures, configuration standards, and implementation plans for HPE Juniper products.


* Support the production environment of HPE Juniper products within the customer infrastructure.


* Support ongoing efforts in defining best-practice policies for HPE Juniper product applications used by the customer.

(HPE Juniper Business Use Only.)


* The RE will be expected to be a subject matter expert on HPE Juniper's platforms, software and features and coordinate directly with HPE Juniper on any challenges encountered with new software or features implementation.


* The RE is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major ...