IT Lead Analyst - Software QA

I: Essential Job Functions:
• Design and maintain test plans, test strategies, and test procedures in alignment with established quality standards (6%).

• Contributes to the quality standards and expectations to the QA team and other departments (4%).

• Collaborate with Development and Operations teams to ensure organizational standards for software quality and timely delivery (6%).

• Research and contributes for POC/research on new tools, making recommendations and facilitating implementation upon management approval (4%).

• Ensure compliance with regulatory standards, industry best practices, and company policies regarding quality assurance processes (5%).

• Evaluate data and key quality metrics to identify areas for improvement and optimize QA team operations (5%).

• Participate in effort estimation and maintain comprehensive project test documentation (4%).

• Conduct root cause analysis of quality issues and implement corrective and preventive actions to prevent recurrence (6%).

• Identify opportunities for continuous improvement and suggest enhancements to QA processes and tools (5%).

• Partner with product development, engineering, and operations teams to integrate quality standards into the product lifecycle (5%).

• Analyze defect trends and root causes to improve test coverage and quality outcomes (5%).

• Establish and maintain strong communication channels with other departments to ensure quality expectations are met throughout the organization (4%).

• Participate in audits, inspections, and quality reviews by providing test evidence and documentation (3%).

• Guide testers on the project and provide support with complex SQL queries and utilities needed for white/gray box testing (4%).

• Prepare and maintain test reports, defect metrics, and quality documentation for project stakeholders (4%).

• Ensure all product releases meet defined quality criteria prior to production deployments (4%).

• Provide active support during User Acceptance Testing (UAT) and assist in resolving issues in Production environments (4%).

• Stay current with industry trends, new quality management methodologies, and regulatory changes affecting product quality (2%).

• Contribute to identifying and implementing new tools and technologies to enhance quality assurance processes (3%).

• Investigate production defects or customer reported issues in collaboration with support teams (4%).

• Provide hands-on technical guidance and mentoring to QA team members on testing approaches, tools, and quality best practices (8%).

• Contribute to onboarding efforts by supporting knowledge transfer and helping develop or refine training materials (3%).

• Participate in interviews as a technical subject matter expert, when requested, to assess testing skills and domain knowledge (2%).

II: Education and Experience Required:

• Bachelor's Degree in Information Technology, Computer Science, or any Engineering majo...