ServiceNow Lead Developer

Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.

Role Classification and Scope:

- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.

- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.

Additional Essential Duties and Responsibilities:

- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine

- Define and maintain technical standards, design patterns, and appropriate guardrails.

- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.

- Review and approve solution designs, data models, integrations, and custom applications.

- Serve as the final technical escalation point for complex platform decisions.

- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.

- Partner with stakeholders to develop solution strategies and implementation frameworks.

- Produce and maintain diagrams, design artifacts, and technical documentation.

- Mentor and lead other developers.

- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.

- Lead development of complex or high-risk components.

- Build and support custom applications using ServiceNow App Engine.

- Review, refactor, and optimize developer code for quality and performance.

- Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities:

- Design deployment strategies aligned with ITSM and ITIL frameworks.

- Provide oversight for integrations and data flows.

- Ensure upgrade readiness through regression planning and technical validation.

- Maintain audit-ready technical documentation.

- Support SDLC governance and continuous improvement across the platform.

Required Experience:

- 5+ years enterprise IT experience.

- 3+ years ServiceNow implementation leadership.

- Proven success leading ServiceNow implementations and upgrades.

- Expertise across ITSM, SPM, and CMDB.

- Strong proficiency in server-side and client-side JavaScript.

Required Certifications:

- ServiceNow Certified System Administrator (CSA).

- One or more ServiceNow Implementation Specialist certifications.

Minimum Requirements

- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements as per contract/client:
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