Lead Budtender - Full Time

Lead Budtender Job Description Position Title: Lead BudtenderDepartment: Retail OperationsReports To: General ManagerHourly Pay + FLSA Status: $20.00/Hour Non-ExemptLocation: Minnesota Adult-Use Cannabis Retail Facility Position Summary The Lead Budtender is responsible for delivering exceptional customer service while supporting daily retail operations, staff leadership, compliance oversight, and operational execution within the dispensary.

This role acts as a working leader on the sales floor and serves as a key point of contact for Budtenders during assigned shifts.

The Lead Budtender assists management with coaching, training, inventory accuracy, compliance adherence, customer experience, and opening/closing procedures while maintaining all Minnesota cannabis regulations and company standards.

Essential Duties & Responsibilities Customer Service & Sales Provide outstanding customer service and product guidance to all guests.

Educate customers on cannabis products, consumption methods, potency, dosing, and safe usage practices.

Assist customers in selecting products based on preferences and desired experiences.

Maintain strong knowledge of: Flower Concentrates Edibles Vape products Topicals Hemp-derived cannabinoid products Promote company loyalty programs, promotions, and featured products.

Resolve customer concerns professionally and escalate issues when necessary.

Lead Responsibilities Serve as shift leader during assigned shifts.

Provide direction and support to Budtenders throughout daily operations.

Assist with onboarding and training of new employees.

Coach team members on: Customer interactions POS accuracy Compliance procedures Product knowledge Sales techniques Monitor staff productivity and floor coverage.

Support opening and closing procedures.

Ensure all operational checklists are completed accurately.

Communicate operational concerns or incidents to management promptly.

Assist with delegation of daily tasks and shift priorities.

Help maintain a positive, compliant, and team-oriented work environment.

Compliance & Regulatory Responsibilities Verify all customers are 21+ using approved identification procedures.

Follow all Minnesota Office of Cannabis Management (OCM) regulations and company SOPs.

Ensure all cannabis products are properly packaged, labeled, and stored.

Maintain accurate POS and inventory practices.

Immediately report compliance concerns, inventory discrepancies, or suspicious activity.

Follow all cash handling and security procedures.

Ensure restricted access areas remain secure.

Assist management during inspections or audits when necessary.

Inventory & Operational Support Assist with inventory counts, audits, and reconciliation processes.

Verify product accuracy during receiving and stocking.

Maintain organized and compliant product displays.

Monitor inventory levels and communicate restocking needs.

Assist with product pulls, returns, and waste procedures in accordance with company policy and state regulations...