Collections Escalation Lead Analyst

Deloitte's Global Finance Services team is seeking a Collections Escalation Lead Analyst to support the resolution of aged receivables and complex collection matters across a global stakeholder network.

In this role, you will help drive timely resolution of non-payment issues, coordinate with internal teams and external parties, and support consistent debtor management processes.

This is an opportunity to contribute to a high-performing finance organization focused on operational discipline, compliance, and service excellence.

Work you'll do

As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:


* Investigating and resolving non-payment issues for invoices that have exceeded payment terms and require escalation beyond standard collection processes


* Contacting internal and external clients by phone and email to support collection of aged invoices and drive issue resolution


* Coordinating with internal stakeholders and solicitors to support legal debt recovery proceedings and required documentation


* Providing status updates, issues, and action items to stakeholders, including participation in recurring meetings


* Resolving accounts receivable inquiries in a timely, professional, and efficient manner while following debtor management policies, procedures, and business rules

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks as well as meet deadlines, in a fast-paced and dynamic environment


* Ability to provide clear guidance to others

The team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution.

We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Qualifications

Required:


* Bachelor's degree


* Minimum of five years' experience in accounts receivable


* Minimum of two years' experience in collections


* Experience resolving aged receivables or non-payment issues for internal and external clients


* Experience working across international organizations or networks


* Proficiency in Microsoft Office applications, including Excel


* Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.


* Limited immigration sponsorship may be available.

Preferred:


* Experience supporting collection escalations or debtor management activities


* Knowledge of creditor claims for insolvency and legal debt recovery processes


* Experience working with SAP


* Exp...