Hospitality Specialist

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Legacy Resorts encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success.

Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to treat all guests as if they were company in their own homes.

Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it.

Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests.

With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

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* Woodloch Pines Incis seeking applicants for a full-timeHospitality Specialistlocated in Pike County, PA.

This position is funded through the Pike County Job Creation Program supported by Community Development Block Grant (CDBG) funds.

As part of this program, the employer encourages applications from low- and moderate-income individuals.

Candidates will gain a global view and experience on how Woodloch runs and operates.

They will work hands on in various departments, as well as shadowing and mentoring with department heads and managers.

Prerequisites of Specialist: Professional, Positive Attitude, Enthusiastic, Motivated, Dedicated, Team Player, Sincere Prior Hospitality Experience or Education Preferred Strong Communication Skills Organizational Skills Desire to Listen and Learn Flexibility with Scheduling (Weekend, Holidays, Nights, Days etc.)Department Heads will schedule Specialists and develop their own procedures for training.

All programs will provide a combination of practical and administrative experiences.

Training will take place in various departments, some may include: Front Desk, Dining Room Server & Social Activities Essential Duties and Responsibilities; other duties may be assigned.

Check- in/out guests Answer switchboards and transfer to appropriate departments Maintain lobby area and coffee station Conduct Site Tours (includes resort, groups, events and weddings) Perform all required activities following specific guidelines and with enthusiasm Explain & operate all indoor & outdoor amenities Responsible for the happiness and welfare of the guests while they are on the resort property Coordinate with the other departments to ensure guest satisfaction Provide exceptional customer service and represent Woodlochs signature hospitality Must be able to work independently and as part of a team Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactory.

The requireme...