Business Systems Analyst II

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably.

What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Position Summary

The Business Systems Analyst II is a mid-level business systems role responsible for supporting assigned enterprise applications, analyzing business and system issues, documenting requirements, assisting with system configuration, and participating in project execution.

The role serves as a liaison between business users and IT, providing application support, incident resolution, functional analysis, testing assistance, and customer communication for assigned business systems.

The role operates with moderate independence while escalating complex design, integration, or enterprise process decisions to senior analysts, solution owners, or management.

Key Responsibilities
Business Analysis and Requirements Support


* Work with business users, key users, functional leads, and IT team members to understand business needs and translate them into documented business, functional, and system requirements.


* Assist with documenting current-state and future-state business processes, business/system gaps, requested enhancements, test scenarios, and user acceptance criteria.


* Evaluate assigned application functionality and how it supports business processes; escalate complex process or architecture questions as appropriate.

Application Support and Customer Care


* Provide day-to-day application support for assigned technology solutions, including incident resolution, problem analysis, service restoration, and general system administration.


* Communicate with customers regarding system status, scheduled maintenance, downtime, service interruptions, and system changes.


* Maintain a high level of customer service while supporting business units, functional areas, and global locations.

Project Execution


* Participate in project execution and implementation activities as assigned by IT management.


* Assist with testing, issue tracking, data validation, user documentation, implementation support, and post-go-live stabilization.


* Support continuous improvement by identifying recurring system issues, common user pain points, process inefficiencies, and opportunities to improve supportability or usability.

Technical and Functional Support


* Apply general knowledge of enterprise applications, Microsoft technology platforms, databases, and application integrations to troubleshoot assigned systems.


* Support Microsoft Dynamics CRM, ERP, or comparable enterprise systems, including setup, configuration, troubleshooting, and integration-related issue resolution where applicable.


* Use SQL or reporting tools at a basic-to-intermediate level to research data issues, validat...