Sales Associate, Chatswood Chase

The Opportunity

The Hermès Chatswood Chase Boutique focuses on providing extraordinary service to all clients.

This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities

Client Experience:


* Strive to provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès


* Practice the Orange Box Ceremony and Hand Rituals


* Clientele with current and potential clients to establish and maintain client relationships


* Handle complex client experience concerns and issues, i.e.

dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook


* Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms


* Capture accurate and relevant information through POS and CRM systems


* Communicates feedback gathered through in-store activities to store management


* Utilise professional and elegant dialogue with clients and team members

Métier Ambassadorship:


* Being a proactive Ambassador for assigned métier


* Meticulous visual merchandising and housekeeping of retail floor areas


* Understanding and sharing of métier performance


* Accurate mini count/ stock take results


* Sharing of key information about the métier


* Training and sharing on new product launches, particularly for new joiners


* Sharing and being an expert on care and aftersales


* Demonstrate and encourage team to master the Métier Hand Rituals


* Positive teamwork and provides support or their Ambassadorship

Daily Operations:


* Daily housekeeping duties


* Assist in stock duties including unpacking, validating and distributing stock deliveries


* Apply visual merchandising guidelines


* Participate in cycle counts and stock takes


* Adhere and abides by all policies set out by Hermès Australia and Hermès international

About You

To be successful in this role you will demonstrate:


* Availability to work within a 7-day roster including weekends.


* A strong background in customer service and/or sales.

Experience in a luxury environment with Fine Jewelry expertise is advantageous.


* A team player attitude and the ability to embody the values of the Hermès Maison.


* Excellent relationship development skills with impeccable interpersonal and communication skills.


* Display a high standard of presentation and grooming.


* A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.


* A positive, proactive, efficient and client focused attitude.


* A strong sense of time management with the ability to multi-task, organise and prioritise.


* The ability to achieve person...