CPC Underwriting Assistant

JOB DESCRIPTION

Underwriting Assistant (Processing Center) Global Casualty, Centralized Operations Unit (COU) Philadelphia, PA

Major Duties and Responsibilities:


* Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.


* Complete registration and policy issuance activities; including post bind transactions timely and accurately.


* Ensure premiums are registered correctly and accurately reflected in the department tracking system.


* Communicate with branch offices to gather data and ensure accuracy of policy information.


* Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.


* Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.


* Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.


* Identify and communicate system related issues to appropriate areas.


* Provide training and assistance as required.


* Process enrollments in ACEWrap public folder within a 48-hour turnaround.


* Follow Home Office Underwriting Guidelines for subcontractor enrollments.


* File all correspondence in the correct Wrap Up Account folder.


* Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.


* Accurately log subcontractor endorsements, comp filing for processing broker request.


* Ensure procedural compliance; do not deviate from documented procedures without manager approval.


* Support quality and performance through audits, reviews, and feedback.


* Perform other duties and special projects as assigned.

QUALIFICATIONS

Minimum Requirements:


* Business or Risk Management degree a plus.


* 3-5 years commercial casualty underwriting support experience a plus.


* Must be able to function effectively and efficiently in a time sensitive and high volume environment.


* Strong data entry and computer skills including MS Word, MX Excel- Windows 10


* Willingness to take ownership for assigned work and production output.


* Commitment to quality.


* Strong communications skills, written and verbal.


* Ability to work independently, but also support a team environment.


* Strong organizational and prioritization skills.


* Must be detail oriented.


* Flexible and adaptable to change.


* Must be able to multi-task and change direction quickly and efficiently.


* Ability to work independently, but also support a team environment.


* Strong organizational and prioritization skills.


* Must be detail oriented.


* Flexible and adaptable to change.


* Must be able to multi-task and change direction quickly and efficiently.

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