(Remote) Customer Success Representative

RazorSync, a division of Harris; is seeking a Customer Care & Support Representative who will join the team as the business continues to grow.

 

We are looking to expand our support by having a bilingual support representative that speaks both English and Spanish.

 

The Customer Care & Support Representative works closely with our new and existing customers to utilize RazorSync within their business and ensuring a smooth and trouble-free software experience.

Being able to work in a collaborative and highly motivated environment is critical.

The Representative will have the responsibility and authority to ensure our customers are highly satisfied with the level of service RazorSync provides.

 

This remote role welcomes candidates anywhere in Canada and the US.

Travel is required as needed, approximately 5%.

Candidates must hold a current, valid passport and be legally eligible to travel internationally.

This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Preference will be given to candidates who can work in PST timezone.

 

Salary:

50K CAD

50K USD

 

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

 

What your impact will be:


* Respond to inbound phone, web, and email support for client inquiries and issue resolution.


* Host training sessions for clients, typically via webinar and/or on-site.


* Advocate for the client to ensure timely and accurate issue resolution.


* Document and track client interactions and resolutions.


* Continuously improve knowledge of the company's products and services.

 

What we are looking for:


* Bachelor's degree in Computer Science or a related field, or relevant experience.


* 1+ year(s) of experience in customer service or technical support role.


* Excellent communication and interpersonal skills.


* Proven problem-solving and critical-thinking abilities.


* Ability to work independently and in a team environment.


* Bilingual Support- English and Spanish.


* IT/Desktop Software Support experience.


* Clear, timely and concise communication via both phone and email.


* Ability to affectively communicate with management and team members remotely.


* Ability to navigate multiple systems to find answers to questions.


* High Degree of Technical Troubleshooting ability.


* Maintain organization and follow tasks to com...