Senior General Manager

Purpose The Senior General Manager (SGM) is responsible for leading TRPs mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth and profit.

The SGM heads teams of Assistant General Managers, Leads & budtenders and is accountable for all aspects of managing two or more retail store locations.

This leader drives his/her businesses through a division of responsibility focus, or DOR.

This position requires a passion for process excellence, a drive for results, and the ability to influence.

The SGM is directly responsible for the financial success of the stores and has full P&L responsibility.

Core Responsibilities Execute TRP world class customer experience.

Provide a friendly and warm welcome to all customers.

Execute TRP customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.

Drive repeat business through local grass roots networking and our loyalty program.

People Partner with AGMs to set hiring standards for all store team members in multiple stores.

Oversee management and associate onboarding programs, training modules, ongoing leadership development.

Recruit, onboard and develop talent to build teams that embodies the TRP brand to deliver a world class experience and increase customer loyalty.

Place the right people in the right roles, specifically the management DOR program.

Execute training modules, quizzes, video content and tracking.

Continuously measure and follow up with all managers and employees on the TRP customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPIs.

Partner with AGMs on succession planning programs to build bench strength.

Create an environment that inspires and encourages the growth and engagement of associates.

Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.

Promote a culture of teamwork by working alongside the management team and associates, establishing priorities, and providing clear direction.

Performance ? Respond quickly and decisively to business needs and performance trends to drive profitable top line sales growth.

? Forecast and adjust payroll to maximize productivity to achieve sales and payroll goals, while completing all necessary workload and tasks.

? Work closely with DM and AGMs to set clear sales volume and KPI goals, as well as review and analyze KPIs and apply knowledge/learnings to drive sales volume.

? Review and interpret financial and operational reporting regularly, including store visit and audit results.

? Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

? Link product, merchandising and presentation to overall business metrics.

? Lead store team to implement all aspects of Visual Presentation including basic store stan...