General Manager

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is to Improve Lives Through Fitness.

Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

ROLES AND RESPONSIBILITIES The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth.

The General Manager will manage all profit and loss statements and make decisions that will positively impact the business.

The General Manager will report to the Regional Leader and will regularly receive guidance and direction from the Regional Fitness Director.

The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager.

Below is a list of responsibilities that identify success in the role as a General Manager, additional duties may be assigned.

PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence.

Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development in order to drive profitability through service, sales, and key performance indicators.

Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy.

Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.

Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.

Set direct and clear SMART goals for self and team.

Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.

Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed.

SALES ANALYSIS AND RESULTS Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion.

Review and analyze club revenue and sales goals (Membership/Fitness); use data to project sales, determine profitability, and set/a...