IT Specialist II

Performs intermediary to advanced level technical work supporting the Countys IT systems.

Supports the installation, administration, and maintenance of the County's networks and related to computer hardware, applications, and systems and all County IT automation equipment configurations.

Work is performed under the general direction of an IT Operations Manager.

Essential Duties and Responsibilities Provide support of complex IT systems/applications.Image, configure, and deploy workstations (desktop/laptops) and mobile devices.Provide tier 2 help desk services.Support the installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations (desktops/laptops), VoIP desk phones, mobile phones, printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote).Administer and maintain approved end-user accounts, permissions.

and access rights.Provide procurement & inventory management for County IT systems.Ensure the environment is current on service packs, patches, firmware updates, versions, and security fixes.Creates documentation for procedures, guides, installation manuals, archiving, and support issues.Identify improvements and efficiencies in software licensing, hardware configurations, and system settings.Provide complex troubleshooting and problem resolution for software/hardware and product support problems.Coordinate network-cabling requests with Network Administrator.Serve as a technical liaison between distributed departments and the Information Technology Department.Assist in investigating new technologies.Provide technical assistance on database topics, security standards, and system infrastructure issues with information technology staff and customers.Provide customized status reports to stakeholders.Help plan, prioritize, estimate cost, and the implementation of medium-scale work projects.Analyze systems/applications and coordinate system implementation plans, make and present recommendations for automation solutions.Accomplishes all tasks as appropriately assigned or requested by management.Participate in employee meetings and training as needed.Performs special projects as assigned.Meets attendance requirements and maintains the highest level of dependability.Consistently demonstrates the ability to respond to changing situations flexibly to meet current needs, and reprioritizes work as necessary.

Qualifications Education / Experience One of the following: Two-year college/vocational technical degree in a technology field OR an approved information technology certificate.OR bachelors degree in a technology field PLUS 1 year of IT experience.OR 5 years of related technology experience.

Knowledge, Skills, and Abilities Data security and privacy requirements and procedures; systems development and life cycle methodology; advanced PC installation, configuration, and second-level support; provide on-call support to high priority systems/applications; multiple platform database design,...