Field Service Power Generation Supervisor

Overview

Stewart & Stevenson is Now Hiring a Field Service Power Generation Supervisor at 10750 Telge Road Houston, TX 77095 .

The Field Service Supervisor - Power Generation role works predominantly in the field and is responsible for leading and overseeing a team of field technicians who install, commission, troubleshoot, maintain, and repair power generation equipment at customer locations.

This position serves as the frontline leader for field operations, ensuring safe execution, quality workmanship, customer satisfaction, technician development, and operational efficiency.

Responsibilities

Leadership & Team Management


* Lead, coach, and develop a team of generator field service technicians.


* Monitor technician performance, productivity, and quality standards.


* Provide technical guidance and mentoring on complex diagnostic and repair activities.


* Promote a culture focused on safety, accountability, teamwork, and customer service.


* Manage labor utilization, overtime, and scheduling efficiency.


* Review service reports, work orders, timecards, and expense submissions for accuracy.


* Monitor project and service costs to support profitability objectives.


* Coordinate parts availability and vendor support with internal teams.


* Assist in forecasting manpower requirements and workload planning.

Field Operations


* Plan, coordinate, and supervise installation, startup, maintenance, and repair activities for power generation equipment.


* Ensure technicians have proper equipment, tools, parts, and documentation to perform assigned work.


* Review and prioritize service requests, emergency calls, outages, and project schedules.


* Monitor work progress to ensure timely completion of service commitments.


* Support commissioning and operational testing of generators, transfer switches, switchgear, controls, and related systems.


* Assist field teams with troubleshooting complex electrical, mechanical, and controls-related issues.

Safety & Compliance


* Enforce all company, customer, OSHA, environmental, and safety requirements.


* Conduct regular safety meetings and safety assessments, toolbox talks, jobsite safety inspections and field audits.


* Ensure compliance with applicable electrical codes, equipment specifications, and service procedures.


* Valid driver's license with acceptable driving record.

Customer Relations


* Serve as a primary escalation point for customers regarding service quality and technical concerns.


* Build and maintain positive customer relationships through responsive communication and professional service delivery.


* Conduct customer site visits to assess service requirements and ensure satisfaction.


* Provide recommendations for preventative maintenance, repairs, upgrades, and replacement opportunities.

Qualifications



* Strong written and verbal communication skills.


* Ability to make decisions an...