Manager, Talent Development & Learning

About Us Welcome to Merchant Guild, where passion meets purpose! We are a consulting and support agency dedicated to empowering the trading card game (TCG) and tabletop gaming industry.

Our mission is not just to grow sales but to ignite the spirit of adventure within the hobby ecosystem, helping local game stores thrive.

Through tailored strategies, market insights, and hands-on support, we equip retailers, distributors, and publishers to embrace the exciting future of gaming.

Join us in shaping an industry where collaboration, creativity, and opportunity drive lasting success.

Location: UK-Remote or Germany-Remote Role Purpose Lead the development of Merchant Guild's global talent ecosystem by designing, growing, and optimizing the Skill Tree platform, learner experience, and workforce strategy.

This role is responsible for ensuring Merchant Guild has a sustainable pipeline of qualified talent capable of supporting future publisher programs, events, and ecosystem growth.

Mission Create the tabletop gaming industry's premier talent development ecosystem by attracting and retaining a global community of qualified professionals.

Primary Areas of Ownership: Talent Ecosystem Strategy Develop long-term talent acquisition strategies for Skill Trees.Build scalable pathways into Merchant Guild careers and certifications.Forecast future workforce needs alongside Operations and publisher partners.Identify emerging skill gaps and recommend new learning programs.

Learning Experience Serve as the voice of the learner and community, representing their needs and experience to the educational designer.Surface learner feedback, pain points, and engagement patterns to inform Skill Tree development and improvements.Partner with subject matter experts and the educational designer to ensure content design reflects real learner needs.Monitor learner satisfaction, progression, and completion trends, flagging where the experience could improve.Champion continuous improvement from enrollment through certification as the voice of the learner.

Learner Success & Community Increase learner engagement, retention, and completion.Build mentor, ambassador, and volunteer programs.Foster a healthy global learning community.Develop communication strategies that increase participation and long-term involvement.

Workforce Intelligence Maintain workforce readiness dashboards.Analyze talent supply by certification, geography, language, and specialization.Produce workforce forecasts to support future operational demand.Ensure the integrity of talent data and certification records.

Program Development Establish KPIs for learner acquisition, certification, retention, and deployment readiness.Recommend new programs, certifications, and partnerships that expand Merchant Guild's talent ecosystem.Partner with Product, Operations, and Publisher Success to align workforce capabilities with business strategy.

Success Looks Like: Growth of certified learnersIncreased certification completion ...