It Help Desk - Showrooms

Job Title: IT Help Desk Analyst - Showrooms
Location: New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote

On-site in our NYC office supporting showroom and corporate users, with up to 25% travel to domestic showroom locations as needed.
Occasional after-hours or weekend support during showroom openings, remodels, or critical incidents.

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.

As a rapidly growing company, we are redefining how homeowners and designers shop for projects.

With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

We are seeking an experienced IT Help Desk Analyst - Showrooms to deliver Level 2 technical support across the TileBar team, with a primary focus on our showroom locations and the technology that powers them.

This is not an entry-level position.

You bring at least five years of hands-on support experience and the judgment to resolve issues independently, escalating only what genuinely warrants it.

Roughly sixty percent of your time supports showroom teams and showroom technology, including in-store kiosks, networking and WiFi, conference room and AV solutions, and the full range of endpoint and mobile devices used on the sales floor.

The remaining time supports the broader TileBar workforce.

As a Microsoft shop, you are fluent in Microsoft 365 and comfortable supporting it end to end.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other minor duties may be assigned.

Showroom Technology Support (Primary Focus)

• Serve as the escalation point for showroom technology issues, resolving Level 2 incidents across in-store kiosks, point-of-sale-adjacent hardware, and customer-facing displays.

• Support in-store networking, including WiFi access points, switching, and connectivity troubleshooting, in coordination with the infrastructure team.

• Maintain conference room and audiovisual solutions, ensuring reliable video conferencing, displays, and presentation systems across showroom locations.

• Provision, configure, and troubleshoot showroom endpoints: laptops, desktops, printers, tablets, and mobile phones.

• Partner with field and site-deployment teams during showroom openings and remodels to bring technology online and support go-live.

• Research, evaluate, test and deploy innovative showroom technologies, including modern POS systems and interactive displays, to elevate the in-store customer experience and support retail operations.

General Help Desk Support

• Provide Level 2 support to TileBar team members across corporate and remote environments.

• Diagnose and resolve hardware, software, and con...