General Manager (Birch Hill Suites)

Ready to lead with purpose and energize a high-performing team? We're looking for a driven, people-focused General Manager to take charge of our hotel.

Ideal for hospitality, restaurant, or retail leaders craving a schedule that's typically day shift, Monday-Friday.

$52K-$62K base salary with monthly sales commission potential.

PTO, 401(k), Medical, Dental, Vision, and Life Insurance available.

Job Description Job Title: General Manager Reports to: Area Manager FLSA Status: Exempt Location: On-Site, Single Property Direct Reports: 8+, depending on the needs of the business Salary Range: $52,000 - $62,000 plus Monthly Sales Commission Department: Property Operations JOB SUMMARY: Plans, directs, and coordinates all daily operations of the hotel.

This includes staffing, guest services, property maintenance, and overall performance.

Oversees the hotel's appearance, cleanliness, and safety.

Monitors expenses, revenues, and financial performance against budget and goals.

Maintains control over operating costs and ensures profitability.

Uses experience and sound judgment to solve problems and make decisions.

Leads, trains, and holds team members accountable.

Works closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage the hotel according to the business plan and budget, with a strong focus on room sales.

• Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.

• Approve and monitor direct billing accounts and collections.

Make sure guest payments are timely and rates are managed properly.

• Build relationships with local businesses, competitors, and community groups to promote the hotel.

• Knows area attractions and local services to assist guests and provide excellent hospitality.

• Conducts competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.

• Ensure rooms meet brand and cleanliness standards through daily inspections.

• Oversee the daily audit, bank deposits, and reporting.

Review and approve required front desk paperwork.

• Train the team on emergency procedures and safety standards in line with OSHA regulations.

• Maintain key control systems for guest and staff safety.

• Reviews daily front office procedures and assures proper transmission of all necessary information to the Hotel Support Center (HSC).

• Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.

• Encourage guest feedback and respond to issues quickly to maintain high satisfaction.

• Ensures proper cash-handling and accountability procedures are being followed, including timely bank deposits.

• Recruit, hire, and train quality staff to build a strong team.

• Ensure all new hire paperwork and I-9 forms are completed correctly and s...