Housekeeping Supervisor

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:


* Be charming by being approachable, having confidence and showing respect.


* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.


* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities



* Perform desk opening duties and prepare daily room assignments


* Assist with scheduling and control daily attendance to ensure proper coverage. 


* Monitor payroll programs and prepare bi-weekly payroll closing reports


* Conduct daily team meetings, attend other meetings as necessary


* Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.


* Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 


* Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.      Provide adequate retraining as needed.


* Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.


* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.


* Control expenses and minimize waste within all areas of housekeeping. 


* Prepare supply inventories and ensure appropriate par levels


* Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.


* Promote teamwork and quality service through daily communication and coordination with other departments. 


* May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.


* Report, turn in, and/or log all lost and found items according to established procedures.


* May regularly assist with deep cleaning projects.


* Refer to attached additional job responsibilities and Health & Safety duties and responsibility


* Assist with other duties as assigned.

ACCOUNTABILITY

This is typically a 3^rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and publi...