Senior Services Remote Sales Representative I

As a Senior Services Remote Sales Representative, you will be responsible for driving the growth of Schneider Electric's Services business through remote sales activities.

Leveraging digital communication channels, you will develop strong customer relationships, identify new business opportunities within the installed base, manage and drive service contract renewals, convert inbound leads, and contribute to sustainable revenue growth.

Working closely with cross-functional teams, you will provide value-driven service solutions that help customers improve operational efficiency, reliability, and sustainability.

Key Responsibilities



* Manage an assigned portfolio of existing customers and identify opportunities to grow the Services business.


* Own and proactively manage the end-to-end renewal process for service and maintenance contracts, ensuring timely follow-up and maximizing renewal rates.


* Monitor contract expiration dates, engage customers throughout the renewal cycle, and negotiate contract renewals.


* Identify upselling and cross-selling opportunities across the Services portfolio.


* Qualify and convert inbound leads into sales opportunities.


* Engage customers through phone calls, virtual meetings, email, and other digital communication channels.


* Support Sales and Marketing campaigns to generate new business opportunities.


* Prepare quotations, manage sales opportunities, and maintain accurate CRM records.


* Build long-term customer relationships by understanding customer needs and delivering value-based service solutions.


* Collaborate with internal stakeholders, including technical, operations, and sales teams, to ensure an excellent customer experience.


* Effectively manage the sales pipeline and provide accurate sales forecasts.


* Achieve or exceed assigned sales targets and key performance indicators (KPIs).

Qualifications



* Bachelor's degree in Engineering, Business Administration, or a related field.


* Minimum 3-4 years of experience in B2B Sales, Inside Sales, Account Management, or Service Sales.


* Experience managing service contract renewals and customer retention activities is highly preferred.


* Experience in remote or digital sales environments is preferred.


* Experience selling service agreements, maintenance contracts, or technical solutions is an advantage.


* Strong customer relationship management and negotiation skills.


* Excellent communication and presentation skills.


* Ability to manage multiple priorities and work independently.


* Proficiency in CRM systems and digital sales tools.


* Results-oriented with a customer-centric mindset.


* Fluent in English; additional languages are considered a plus.

Success Measures

Success in this role will be measured by:



* Achievement of sales and revenue targets.


* Service contract renewal and customer retention rates.


* Growth of the existing customer portfolio.


* Lead conversion and pipeline performance.


* Customer satisfaction and relationship development.


* Effectiv...