Team Leader

Major Responsibilities:

Sales and Service


* Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target


* Ensure a high standard of customer service and experience


* Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

Operation


* Be present in the selling floor as shift leader to oversee daily store operation.

Assist team whenever required in the selling process or in any other operation


* Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM


* Monitor stock situation and ensure the operation standard of own perimeter to support sales & service

Product


* In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.


* Be responsible for market updates and give buying advises to store manager

People development and team management


* Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs


* Motivate team member with individual recognition via sales results, métier management, customer relationship management


* Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts


* Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

Requirements & Capabilities:


* Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity


* Strong business sales sense with solid analytical skills


* Ability to lead and drive performance and customer service


* Good customer relationship management skills


* Excellent spoken and written English and Chinese.

French is a plus


* Must be a good team player, pleasant, service oriented and self motivated


* Strong leadership, interpersonal and communication skills


* Hands on computer knowledge of MS office

As a responsible employer, we are committed to ethics, diversity, and inclusion.

Join the Hermès human adventure!