Clinical Lead

Position Summary The Clinical Lead provides administrative and technical support by coordinating with employees and the leadership team to assist with day-to-day operations.

ESSENTIAL DUTIES AND JOB RESPONSIBILITES The essential functions include, but are not limited to the following: Administrative Support: Maximizes productivity through proficient use of appropriate software applications.

Conduct daily check-ins with clinic coordinators and director of operations to review patient flow, staffing levels, and any immediate concerns.

Assists with referrals and medical records.

Aids staff on using an Electronic Health Record system, troubleshooting issues, answering questions, and training users on system functionalities to ensure smooth patient data management within the EHR platform.

Educates and completes competencies with staff on phlebotomy, x-ray, drug screens, injections and other clinical duties.

Helps prepare, edit communication, memos and reminders.

Organize and maintain clinical records, reports and compliance documentation.

Tracks deadlines for mandatory reporting, certifications, and training renewals.

Assist with supply ordering, inventory tracking, and vendor communication.

Staff & Patient Support Help orientate and onboard new hires by providing necessary forms, policies, and training support.

Operational Support: Monitor clinic workflow and alert the Clinical Coordinator to staffing or process issues and correct in real time as appropriate.

Assist with quality assurance audits and compliance checks.

Help track and report clinic performance metrics (patient volume, wait times, etc.) Coordinate logistics for special projects training, or events Ensure equipment, supplies and forms are available and functioning properly.

Encourage teamwork, professionalism, and adherence to clinic policies.

Will rotate through clinics if needed to assist the Clinical Coordinator.

Backup for referral and medical records coordinator.

Scheduling: Identifying staffing needs, creating work schedules, filling open shifts, and ensuring adequate coverage at each urgent care location.

Regularly communicate with employees regarding schedule changes, important updates, and staffing needs.

Manage employee time off requests to always ensure adequate coverage at each location.

Generate reports on staffing levels, overtime, and scheduling trends for management.

Forecast labor needs according to patient volume to ensure adequate coverage.

Onboarding and Orientation: Coordinates orientation with Human Resources and develops training plan for new hires.

Conducting initial introductions to the company, team, and key stakeholders.

Managing pre-employment tasks, including but not limited to; time-clock education, policies and procedure review, job expectations, computer access, etc.

Conducting regular check-ins with new hires to assess understanding and address concerns.

Gathering feedback on the onboarding process to identify areas for improvement.

Outside Relations: ...