Customer Service Representative

Job ID: 526017

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position supports plant, dispatch, and shipping and receiving operations through customer service, administrative coordination, and operational support.

This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.

Job Responsibilities



* Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information


* Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch


* Provide product information and application guidance using product catalogs and specification resources


* Support outside sales representatives and internal plant, dispatch, and accounting teams


* Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters


* Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records


* Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation


* Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy


* Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling


* Perform timekeeping duties for site employees and temporary staff


* Assist with month-end activities, inventory counts, expense reviews, and reporting requirements


* Maintain accurate customer, vendor, and operational records within company systems


* Follow all company safety policies and procedures


* Other duties may be assigned as needed

Job Requirements



* High school diploma or GED required


* 2+ years of customer service, administrative, office, or operations support experience


* Strong verbal and written communication and in...