Shift Lead - Williamsburg

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training.

At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born.

The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for the cookie.

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the days leftovers to charity and we still do, nearly 30 years later.

Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision:To give rise to lifelong memories Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our companys five core values: Welcome All- We are all in it together Work Hard and Be Kind-We pull our weight, we do our best, and take care of each other Lead with Heart-We operate with empathy and integrity Rise Up-We take initiative to make things better Savor It-We are present and find the fun! THE ROLE: SHIFT LEAD (COOKIE LEAD) Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members.

Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met.

Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day.

The ideal Shift Lead candidate has strong problem-solving instincts and a knack for motivating and coaching employees.

What Were Looking For People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members Strong communication & interpersonal skills; team-oriented with a positive attitude Maintain a high level of professionalism and care: be adaptable, flexible, and patient Must be reliable, responsible, and punctual Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeledStrong attention to detail in customer interactions and product knowledgeEmbody and promote the values and standards of Levain Bakery Job Responsibilities: Leadership & Team Supervision Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspectiveSet the tone for each shift by maintaining a positive, can-do attitude Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture Act as a mentor by providing feedback and coaching to identify areas of improvement Continuously participate, contribute, and collabor...