OC/LA Regional Director of Services

The Director of Services provides strategic and operational leadership across City Net's regional programs, ensuring high-quality, mission-aligned, compliant service delivery.

The role carries two core pillars of accountability: leading and developing people, and driving program effectiveness and compliance.

People & Team Leadership Supervision & Staff Development Directly supervise program managers, supervisors, and assigned direct reports.Provide consistent, strengths-based supervision that supports individual growth and program performance.Conduct performance evaluations and implement individual development plans.

Talent & Culture Recruit, hire, and retain high-performing staff across the region.Foster a team culture grounded in accountability, collaboration, and commitment to those served.Build trust and influence across organizational boundaries; coach staff at multiple levels.

Cross-Functional Partnership Partner with Operations, Finance, HR, and Data & Compliance teams to integrate regional operations with organizational systems.Participate actively in senior leadership meetings; escalate risks or resource needs to the Chief Program Officer in a timely manner.

Program Effectiveness & Compliance Program Leadership & Quality Provide strategic oversight of programs, ensuring alignment with trauma-informed, Housing First, and person-centered approaches.Lead regional program planning and development, including new initiatives and responses to emerging community needs.Monitor program performance against established benchmarks and lead continuous improvement efforts.

Compliance & Data Integrity Ensure day-to-day operations comply with all federal, state, and local requirements, including CoC, HUD, Medi-Cal/CalAIM, and city/county contracts.Partner with Data & Compliance to uphold quality standards, prepare for monitoring visits, and maintain documentation integrity.Utilize program data and evaluation findings to inform decision-making and strengthen service design.

Systems, Funder & Community Relations Represent City Net in regional CoC bodies, county/city planning processes, and homeless response system meetings.Stay current on policy and housing legislation; communicate implications to staff and leadership.Cultivate relationships with county agencies, municipal partners, managed care organizations, and community partners.Support grant applications, funder presentations, and contract renewals as requested.