Premium Support Engineer Expert

Premium Support Engineer Expert

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking a highly skilled HPE Aruba Premium Support Engineer to provide expert-level technical support for HPE Aruba ClearPass, AirWave and Central On-Prem.10.

This role involves troubleshooting complex network security issues, managing customer escalations, and ensuring high availability of and performance of HPE Aruba solutions.

The ideal candidate will have deep expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and centralized network management and security mechanisms like 802.1X, PKI, and encryption standards, along with experience in enterprise network security and wireless technologies.

 

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives.

Exercises significant independent judgment to determine best method for achieving objectives.

May provide team leadership and mentoring to others.

Responsibilities:


* Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management).


* Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues in HPE Aruba ClearPass.


* Support HPE Aruba AirWave for network monitoring, performance tuning, and troubleshooting.


* Provide expertise on HPE Aruba Central On-Prem, managing configurations, troubleshooting device connectivity, and optimizing network performance.


* Work closely with enterprise customers, partners, and internal teams to resolve critical issues and provide timely support.


* Perform root cause analysis (RCA) for recurring network security and management issues.


* Assist customers with software upgrades, patches, and migrations for ClearPass, AirWave, and ...