Customer Service - L1

Core Responsibilities: Answer inbound calls and emails from customers; provide accurate and courteous responses Process order inquiries, changes, and customer issues using Kaiser Studio's computer systems Document all client interactions accurately in the CRM or order management system Escalate unresolved issues to Level 3 associates or the Customer Service Lead Maintain professionalism and composure in all client interactions Qualifications: Minimum 2 years customer service experience required; full training provided Strong verbal communication skills and a professional phone manner Comfortable with basic computer systems and data entry Patient, empathetic, and solutions-oriented