Head of Resiliency and Security Communications

JPMorganChase is seeking an Executive Director to join Firmwide & Corporate Communications, focused on business resiliency, incident response, crisis management and security communications.

In this role, you will help define how the firm communicates before, during and after disruptive events-protecting our people, supporting business continuity, preserving trust and enabling leaders and employees to navigate uncertainty with clarity.

As a Head of Resiliency and Security within Corporate Communications you will operate confidently across complex, time-sensitive and high-stakes issues.

You will partner closely with leaders and stakeholders across multiple functions, regional teams and line-of business communications to drive clear, timely and coordinated strategies that support the firm's response to incidents, operational disruption and emerging risk.

As a highly collaborative, strong writer whom is calm under pressure and an effective adviser to senior leaders-you will be able to assess risk quickly, translate complexity into practical guidance and align stakeholders across a global, matrixed organization.

Job responsibilities

• Lead corporate, internal firmwide communications strategy for resiliency, incidents, crises and security-related matters that may impact employees, operations, workplaces or reputation.

• Serve as a senior counselor to key partners (e.g., Global Security, Global Real Estate, HR, Technology), shaping decisions and messaging in fast-moving environments.

• Direct communications through disruptive events, balancing speed, accuracy, judgment and care as facts evolve.

• Develop executive-ready communications and materials for internal and external audiences (e.g., employee updates, executive messages, talking points, Q&As, holding statements, manager guidance, intranet and stakeholder content).

• Establish and maintain crisis-readiness infrastructure, including playbooks, templates, escalation paths and scenario-based messaging to enable consistent, rapid activation.

• Coordinate across communications and control partners to ensure alignment, accuracy, approvals and localized execution with firmwide consistency.

Required qualifications, capabilities, and skills:

• 10+ years in corporate communications, crisis/issues management, internal communications, public affairs or related disciplines, with significant senior advisory experience.

• Track record supporting complex, regulated or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services).

• Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points.

• Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern

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• Strong judgment and discretion handling confide...