Patient Services Specialist

JOB SUMMARY: The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties.

This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical task.

Their work allows the physicians and clinical staff to devote their time to patient care that requires specialized knowledge.

As the PSS, this position is responsible for performing a variety of secretarial and clerical responsibilities in support of the physicians and other members of the clinic.

Multitasking abilities and attention to detail with little room for error is a must.

This description incorporates full time, part time and PRN PSS roles.

JOB DESCRIPTION: Gathers pre-admission information from hospital, patient or family member on scheduled patients before initial and/or follow-up visit.Obtains financial updates, documents in the billing system, completes forms and obtains signatures as alerts request.

Ensures patient documents are completely filled out and signed.Obtains, verifies, and updates patient information and provides support services to patients and medical staff.Know how to locate path reports, outside medical records, radiology reports and retrieve if necessary for the position.Refer patients to the financial counselors when alerted by billing system or if the patient has billing questions.Contacts the social worker for assistance with patient needs such as lodging, transportation, medication request, or any type of social worker request.Forwards any medical records requests to centralized medical records department.Schedule referring and future physician appoints as requested by physician.

This includes sending the required records for the referring appointments.Responsible for ensuring patients initial appointments/schedules are up to date and in the computer.Investigate all no shows, clearly document reasons why and make appropriate follow upReschedule any cancelled appointments making sure all patients have follow upMaintain daily written or electronic documentation of completed work in order to provide data for monthly reports.Conducts daily research of expired patient information and updates EMR or billing systems.

Notifies physician and medical records if required.Greet, screen, schedule and direct patients.

Assuring they are queued as arrived for services, advising nurses and radiation therapist of their arrival.Prepares and processes correspondence.

Answers routine medical inquires and drafts letters.Serves as the custodian of the front office multi-function device.Knows how to prepare and mail to new patients the new patient packet with the CARTI booklet.Cross train and learn other clinics.Process EMR messages and worklist queues.Other duties as assigned.

OTHER JOB REQUIREMENTS: Travel to satellite centers as required.

SUPERVISORY RESPONSIBILITY: None EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION: High school graduate or GED.Ass...